Frequently Asked Questions
- Will my name change instantly after using this service?
No. Our smart automation will populate your personalised letters, forms and instructions ready for download. It’s then over to you to sign & send on to the companies, in whichever order makes sense to you. The time it takes to process a name change request depends on the individual company and sometimes the season – IE passports will take longer during the summer months. You can only request the change once you have your marriage certificate/decree absolute/deed poll.
- Can men use this service too?
Yes of course! Whilst women tend to use it more, the Nameswitch.co.uk service can be used by men too. Many couples choose to combine their names after marriage to become "double-barrelled", and both parties need to notify companies and government bodies of their change in name. Some men use NameSwitch after a deed poll and/or gender reassignment.
- Can I use this service after gender reassignment?
Absolutely. Our service is there to help fast track to a new identity after gender reassignment. We offer a special discount for this community. Please get in touch with us [email protected] to find out more.
- Can same sex couples use this service?
Yes of course! Many gay couples choose to combine their names after marriage to become "double-barrelled" - some create a totally new name that is personal to them and their heritage - this is known as 'Meshing'. Meshing names will require a deed poll. Both parties then will need to notify companies and government bodies of their change in name - NameSwitch is ready and waiting to help. For more information on deed poll please read our blog post.
Can I change my name and address at the same time?
Our service focusses on name changing and not on changing address - the processes and forms used by many companies differ in most instances - Changing address is often a quicker affair and can in many cases be done over the phone/online without providing proof of deeds/tenancy agreements.
We advise you to change your address first and then change your name after. There are some exceptions to the above guidance where you can tackle both changes in one hit. The following companies can accept both name and address change requests via their forms: Driving Licence, DVLA Vehicle Registration, HMRC & Passport.
NameSwitch letters and forms are not dated so you may send them off in the sequence and timing that makes most sense to your particular situation.
Do I need a Deed Poll?
In general, if you are taking a partners name after marriage or reverting to a maiden-name after divorce, it is not necessary to change your name officially by deed poll.
Check out our blog post as a guide to help you determine if a deed poll is required in your particular situation.
Do you offer a Deed Poll service?
We do not currently offer a deed poll service.
Check out our blog post on this topic to learn more and find links to companies that we recommend.
How long is a Gift Card valid for?
eGift Cards can be redeemed up to 12 months after the purchase date - should you need it for longer we will be happy to assist. Please email us at [email protected]
I have lost my decree absolute/ how do I get a certified copy of my decree absolute?
Sometimes it's handy to have more than one certified copy if you are in a hurry to change your name. You can apply to the court directly that dealt with your divorce and request a certified copy. There is normally a charge of £45 for this service. For more information click here
If you are not sure which court granted your divorce you can request a national search via the central family court. The cost is normally £65. For more information click here
I have lost my original marriage certificate/ how do I get a an official copy of my marriage certificate?
The General Register Office holds a central copy of all registrations for England and Wales. They offer an online ordering service which you can access by clicking: here
For marriages registered within the last 18 months, applications should be made to the Register Office in the district where the marriage took place.
How can I obtain 'certified' copy of a document?
Having multiple copies of an original or certified document (marriage certificate/decree absolute/ deed poll/gender reassignment) will help to speed up the name changing process by enabling you to send off multiple requests with documentary evidence in parallel. Take one (or several) photocopied document/s together with the original and ask the person to certify the copy by:
1) writing 'Certified to be a true copy of the original seen by me' on the document
2) signing and dating it
3) printing their name under the signature
4) adding their occupation, address and telephone number
There are a number of professionals who are able to certify your documentation including a bank or building society official, dentist, solicitor or teacher. They must not be related to you or live with you. The person certifying the document may charge you a fee. For more information click here
I got married abroad, do I need to have a certified translation of my marriage certificate?
Yes. You will need to certify a translation of a document that's not written in English or Welsh by an authorised translator. Ask the translation company to confirm in writing on the translation:
1) that it's a 'true and accurate translation of the original document'
2) the date of the translation
3) the full name and contact details of the translator or a representative of the translation company
Why are some fields optional on the main form?
We recognise that sometimes you don't have all your information to hand. Fishing out specific account details or identification numbers sometimes takes a little time or you may prefer not to provide that level of detail. You will always have the option to complete this manually at the point of signing.
Why don't you provide many Government forms?
.GOV.UK is an online portal driving the nation to go more digital. Relevant digital forms such as British Passport and Driving Licence MUST be completed and submitted directly on the relevant .GOV website. We will provide you with tips on how to fill them in, links together with advice on how to request paper copies should you need them.
If you opt for the print package, you will receive (if selected) paper application forms for British Passport and Driving Licence.
The following Governmental/Offcialdom forms do not need to be submitted digitally (and will be included in your pack if selected): HMRC, Land Registry, Company Director, Passports For Newly Weds (P2 form used before marriage)
Why have I not received a form for every company I have selected?
If you review your 'Instructions, read me first' document, you will find that all of the companies selected are covered. Not every company requires a form/letter to process a name change request. Some may for example accept a request via email or online chat. Please get in touch if for any reason a company has not been covered and we will get our researchers onto it straight away.
Do you cover store cards or the online world?
We don't regularly cover the online world or store/loyalty cards. There are many thousands of them and we have found that their processes are not always straight forward or clear.
Note a number of online companies are not always able to change the name/username that was originally associated with the account when it was set up. If you are unable to find guidance on their relevant pages, we recommend you explore community chat or FAQ pages. We've listed the more popular and available links to guidelines here: Apple Amazon eBay PayPal
Is my data safe and secure with you?
I don't have a scanner how do I make digital copies of my paperwork?
If you have a smart phone there are a number of neat apps that you can download such as Tiny Scanner, this turns your photo's straight into PDF's.
I don't have a printer
No printer, no problem! Please select the Print Package and we will take care of it.
Can you post my Print Package to my work address?
As a safety measure to protect the level of sensitive information included, we always send packages recorded to the users registered home address. If not delivered they are held in the Royal Mail postal system and a redelivery or collection can be arranged for a time that is more convenient to you.
We are unable to send recorded post to a workplace where the risk of being misplaced is regrettably increased.
You're missing a company
We are constantly researching and adding new companies onto our system. Should you have a company that is not listed, please add it to your profile selection by selecting 'other'. Our system will always generate a pre-populated letter that may be used to notify them or any other company that you may have missed at the time of placing your order.
Our researchers will also endeavour to look into your missing company/ies and provide you with additional guidance to change your name with them.
Can I use NameSwitch BEFORE my wedding/divorce/gender reassignment?
Yes! NameSwitch allows you to set an 'effective date' in the future. Ideal for the super organised who wants everything set to go straight after D-Day! PLEASE NOTE that companies will need to receive official documentation (i.e. Marriage Certificate/Decree Absolute/Deed Poll) to affect the name change
Got a question that's not listed here?
Please email us at [email protected] or click to chat and we will be happy to help you.