Frequently Asked Questions
- Will my name change instantly after using this service?
No. Our smart automation will populate your personalised letters, forms and instructions ready for download. It’s then over to you to sign & send on to the companies, in whichever order makes sense to you. The time it takes to affect the name change depends on the individual company and sometimes the season – IE passports will take longer during the summer months.
- Can men use this service too?
Yes of course! Whilst women tend to use it more, the Nameswitch.co.uk service used by men too. Many couples choose to combine their names after marriage to become "double-barrelled", and both parties need to notify companies and government bodies of their change in name. Some men use Nameswitch.co.uk after a deed poll and/or gender change.
- Can same sex couples use this service?
Yes of course! Many gay couples choose to combine their names after marriage to become "double-barrelled" - some create a totally new name that is personal to them and their heritage. This will normally require a deed poll change in the first instance. Both parties then will need to notify companies and government bodies of their change in name - NameSwitch is ready and waiting to help. For more information on deed poll please click here.
Do I have to change my name by deed poll after marriage or divorce?
In general, if you are taking a partners name after marriage or reverting to a maiden-name after divorce, it is not necessary to change your name officially by deed poll. For more information please click here.
A deed poll is a legal document that proves a change of name. It is generally used when people want to change any part, add or remove names and hyphens, or spelling.
How long is a Gift Card valid for?
eGift Cards can be redeemed up to 12 months after the purchase date - should you need it for longer we will be happy to assist. Please email us at [email protected]
I have lost my decree absolute/ how do I get a certified copy of my decree absolute?
Sometimes it's handy to have more than one certified copy if you are in a hurry to change your name. You can apply to the court directly that dealt with your divorce and request a certified copy. There is normally a charge of £45 for this service. For more information click here
If you are not sure which court granted your divorce you can request a national search via the central family court. The cost is normally £65. For more information click here
I have lost my original marriage certificate/ how do I get a an official copy of my marriage certificate?
The General Register Office holds a central copy of all registrations for England and Wales. They offer an online ordering service which you can access by clicking: here
For marriages registered within the last 18 months, applications should be made to the Register Office in the district where the marriage took place.
Why are some fields optional on the main form?
We recognise that sometimes you don't have all your information to hand. Fishing out specific account details or identification numbers sometimes takes a little time so we give you the option to complete this manually once you find them.
Why don't you provide many Government forms?
.GOV.UK is an online portal driving the nation to go more digital. All digital forms have to be completed and submitted directly on the relevant .GOV website. We will provide you with tips on how to fill them in, links and advice on how to request paper copies should you need them.
Is my data safe and secure with you?
I don't have a scanner how do I make digital copies of my paperwork?
If you have a smart phone there are a number of neat apps that you can download such as Tiny Scanner, this turns your photo's straight into PDF's.
I don't have a printer
No printer, no problem! Please select the Print Package and we will take care of it.
You're missing a company
Please email us at [email protected] and we’ll get our researchers right onto it. But fret not, we won't leave you hanging ! Your portal will include a pre-populated letter for you to add the missing company name & address to.
Can I use NameSwitch BEFORE my wedding/divorce/gender change?
Yes ! NameSwitch allows you to set an 'effective date' in the future. Ideal for the super organised who wants everything set to go straight after D Day ! PLEASE NOTE that companies will need to receive official documentation (i.e. Marriage Certificate/Decree Absolute/Deed Poll) to affect the name change
Got a question that's not listed here?
Please email us at [email protected] or click to chat and we will be happy to help you.